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This is the Shipping and Return Policy page of Furnish.NG. You should also read our Terms of Use for more information.

Where do you currently ship to?

We currently deliver to Lagos, Abuja, Port Harcourt, and Ibadan. Due to the high cost of shipping to other cities, we will gradually bring on board other shipping in Nigeria as we final arrangements with our shipping partners. That said, if you insist on receiving your item(s) outside the cities we are currently delivering to, you can contact us by sending an email to experience@furnish.ng. We will work something out for you.

Do I qualify for Free Shipping?

Presently, most of our partner manufacturers and vendors are located in Lagos, hence most of our orders originate from Lagos. Consequently, Furnish.NG offers free shipping for all orders delivered within Lagos. We are working towards expanding the free shipping policy to other locations around Nigeria and will keep your posted.

What is the estimated delivery time?

  • Please kindly note that all our furniture are made to order. So there will be some delay (manufacturing lead time) before your order is shipped.
  • On the average, our delivery time for small furnture such as chairs, ottoman, beds, coffee, etc is between 2 to 4 weeks.
  • Our delivery time for large furniture such as leather sofa sets, solid wood dining sets, bedroom sets, etc is between 3 to 8 weeks.
  • Other non-furniture products are typically dispatched within a day of order confirmation and shoul be delivered between 3 to 7 days.
  • Furnish.NG handles delivery of items within Lagos and makes use of third-party logistics companies for deliveries outside Lagos.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, we will keep you updated with information regarding the status of your delivery.

Are there any shipping charges or any additional hidden charges?

We operate a very transparent shipping policy, hence there are no hidden charges. However, for orders to be delivered outside our Free Shipping location, calculated shipping rates may apply. These rates will be seen on checkout page.

How do I track my order?

Currently, there is no online means of tracking your order. However, we will give feedback regarding the location and status of our order once it is shipped. If you have concerns, kindly give us a call at our customer care number or email us at experience@furnish.ng.

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

  1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
  2. In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
  3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
  4. For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
  5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
  6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
  7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
  8. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
  9. Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.

Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.

What if I receive a damaged product?

  • We work with sellers who have highly specialised quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately.
  • Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

Can I cancel the order?

We take great pride in all the designs we create and curate. If for any reason you had a change of mind, we accept cancellation requests done within 48 hours after placement of order. Please note, we will not be able to process cancellation requests done after 48 hours.

NOTE

Once we have delivered the product and left the customer's premises, we will not be able to accommodate replacement requests. We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.

Last modified July 14th, 2016